Terms and Conditions

Welcome to the Terms and Conditions section of the website cristal-flex.com

  1. Hello, we are the website cristal-flex.com, owned by SC. COVERTEX SRL. Our Privacy Policy sets out how we handle your personal information if you are a user or a visitor to our site.

  2. When we say “we,” “us,” “Covertex,” or “cristal-flex.com,” it’s because we own and operate the site.

  3. If we say “policy,” we mean this Privacy Policy. If we say “Terms of Use,” we mean the rules for using the site. The rules differ depending on the product, and each product makes them available separately and requests consent separately from this policy.

The types of personal information we collect

  1. We collect certain personal information about visitors and users of our site.

  2. The most common types of information we collect include: usernames, member names, email addresses, IP addresses, other contact details, survey responses, blog posts, photographs, payment information such as payment agent details, support queries, forum comments, content you direct us to make available on our site (such as item descriptions), and web analytics data. We also collect personal information from job applications (such as your CV, application form, cover letter, and interview notes).

How we collect personal information

  1. We collect personal information directly when you provide it to us, automatically as you navigate through the site, or from other people when you use services associated with the site.

  2. We collect your personal information when you provide it to us, when you complete member registration and purchase products or services on our site, when you subscribe to a newsletter, are added to a mailing list, send feedback, enter a contest, complete a survey, or send us a communication.

Personal information we collect about you from others

  1. Although we generally collect personal information directly from you, we occasionally collect certain categories of personal information about you from other sources as well. In particular:

a. Financial and/or transaction information from payment providers located in Romania, the USA, Europe, and Australia in order to process a transaction;

b. Third-party service providers (such as Google, Facebook) located in Romania, the USA, or Europe, which may provide information about you when you sign in, connect to your account with that third-party provider, and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or by you through the privacy settings of that provider;

c. Other third-party sources and/or partners in Romania, the USA, Europe, or Australia, from whom we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, which we combine with information we already have about you. For example, fraud alerts from service providers such as identity verification services. We also receive information about you and your activities on and off our site through your experiences and interactions.

How we use personal information

  1. We will use your personal data:

a. To perform a contract or take steps related to a contract: in particular, to facilitate and process transactions that take place on the site, such as the purchase of a product.

b. Where this is necessary for purposes related to our legitimate interests or those of third parties. These interests include:

i. operating the site;

ii. providing the products and services described on the site;

iii. verifying your identity when you sign in to our site;

iv. responding to your requests/complaints to resolve any disputes;

v. keeping you up to date with news and information about the site and our services, for example to notify you about changes to our site, temporary outages, or security updates;

vi. carrying out technical analysis to determine how to improve the site and the products/services we provide;

vii. monitoring site activity, for example to identify potential fraudulent activity and to ensure compliance with the Terms of Use that apply to the site;

viii. managing our relationship with you, for example by responding to comments or inquiries submitted to the site, requesting your feedback, or inviting you to participate in a survey;

ix. managing our legal and operational business affairs (including managing risks related to content and fraud);

x. training cristal-flex.com staff on how to best serve our user community;

xi. improving our products and services;

xii. providing general administrative and performance functions and activities;

xiii. processing employment applications to cristal-flex.com.

c. Where you give us consent:

i. to provide you with marketing information about products and services we believe may interest you;

ii. to personalize the products and services, as well as the site—such as the advertising that appears on the site—where this involves the use of cookies or similar technologies, in order to provide a more personalized experience.

d. For purposes required by law.

e. For the purpose of responding to requests from the government, a court, or law enforcement authorities conducting an investigation.

When we disclose your personal information

  1. We will disclose personal information to the following recipients:

a. companies within the Covertex group;

b. authors of any items or services made available so they can facilitate support and validate certifications, studies, licenses, and authorizations, which may be located in any of the countries where our products are available;

c. subcontractors and service providers who assist us in connection with how we use personal information (as described above), in particular: web hosting providers; technical and customer support services; recruitment agencies; marketing and analytics services; security and fraud prevention services; subscription management services; payment processing services; identity verification services; our professional advisers (lawyers, accountants, financial advisers, etc.);

d. regulators and government authorities in connection with our compliance procedures and obligations;

e. a purchaser or prospective purchaser of all or part of our assets or business, and their professional advisers in connection with the purchase;

f. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;

g. a third party for the purpose of enforcing or defending our rights or addressing financial or reputational risks;

h. a rights holder in relation to a claim concerning infringement of intellectual property rights or any other infringement;

i. other recipients as authorized or required by law.

Where we transfer and/or store your personal information

  1. We are located in Romania, so your data will be processed in Romania, Europe. Some of the recipients described in section 10 above to whom we disclose your personal information may be located outside Romania. We do this based on your consent to this policy. To protect your information, we take care, where possible, to work with subcontractors and service providers that we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

  1. We store personal information on secure servers managed by our service providers and, occasionally, paper files kept in a secure location. The personal information we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where applicable.

How you can access your personal information

  1. You can access some of the personal information we collect about you by signing in to your account. You also have the right to request access to other personal information we hold about you and to request correction of any errors in that data. You may also close your account for our site at any time. To make an access or correction request, contact our privacy officer at the email address office@cristal-flex.com.

Your choices regarding your personal information

  1. Where we have your consent (for example, if you have subscribed to a mailing list or indicated that you are interested in receiving offers or information from us), we will send you marketing communications by email about products and services we believe may interest you. You can opt out of such communications if you prefer not to receive them in the future, using the unsubscribe function provided in the communication itself.

  2. You also have choices regarding cookies, as described below. By changing your browser preferences, you may choose to accept all cookies, be notified when a cookie is set, or reject all cookies. If you choose to reject cookies, certain parts of our sites may not function properly for you.

Cookies and web analytics

  1. For more information on how we use cookies, web beacons, and similar technologies, see our Cookie Policy here, and for more general information about cookies, visit http://www.allaboutcookies.org.

  2. When you visit our sites, certain information is recorded, which is generally anonymous and does not reveal your identity. If you are logged into your account, some of this information may be associated with your account. We are referring to the following details:

a. the IP address or the proxy server IP address;

b. the domain name you requested;

c. the name of your internet service provider, which is sometimes captured depending on your ISP connection configuration;

d. the date and time of your visit to the site;

e. the session duration;

f. the pages you accessed;

g. how many times you access our site in any month;

h. the URL of the file you are viewing and related information;

i. the website that referred you to our site;

j. the operating system used by your computer.

  1. From time to time, we use third-party advertising companies to serve ads based on past visits to our site. For example, if you visit our site, you may later see an ad for our products and services when you visit another site. Read more about your options in our Cookie Policy.

Information about children’s use of the site

  1. Our site is not suitable for children under the age of 16; therefore, if you are under 16, please do not use our site or provide us with your personal information—please ask the nearest responsible adult to use the site. If you are between 16 and 18, you may browse the site, but you will need a parent or guardian to supervise you in order to become a registered user. It is the responsibility of parents or guardians to monitor their children’s use of our site.

Information you make public or give to others

  1. If you make your personal information available to others, we cannot control or accept responsibility for the way they will use or manage that data. There are many ways you can provide information to others, such as when you post a public message on a forum, allow access to information through social networks, or contact another user (such as a third party) on our site or directly by email. Before making your information public or giving it to others, think carefully. If you provide information to another user through our site, ask them how they will protect your information. If you exchange information through another website, check that site’s privacy policy to understand its information management practices, as this Privacy Policy will not apply.

How long we keep your personal information

  1. We keep personal information for as long as necessary to provide you with the products and services or to comply with legal obligations. If you no longer want us to use your personal information or to provide you with our products and services, you may request that we delete your personal information and close your cristal-flex.com account. Please note that if you request deletion of your personal information, we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

  1. We will need to change this policy from time to time to ensure it stays up to date with the latest legal requirements and changes to our privacy practices.

  2. When we change the policy, we will inform you of such changes where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

  1. If you have any questions about our privacy practices or how we handle your personal information, please contact our officer in writing at SC. Covertex SRL, Timișoara, Str. Aristide Demetriad, no. 1/5, or by email: office@cristal-flex.com.

  2. We are truly glad that you managed to read through our Privacy Policy, because knowing these things is the best way to understand how your personal information is used and how to best manage it!

If you are a user or visitor in the European Economic Area, these rights also apply to you:

  1. For the purposes of EU data protection law (including the General Data Protection Regulation 2016/679 (“GDPR”)), we are a “data controller” of your personal data.

How you can access your personal information

  1. You also have the right to ask us to transfer your personal information (for example, to transfer it to you in a structured, commonly used, machine-readable format), to delete it, or to modify it, including partial deletion. You also have the right to object to processing based on our legitimate interests, such as profiling we carry out for direct marketing purposes, and where we have requested your consent to process your data, to withdraw that consent as described below.

  2. These rights are limited in certain situations—for example, we may be able to demonstrate that we have a legal requirement to process your personal information. In some cases, this means we may retain certain data even if you withdraw your consent.

  3. Where we request your personal information to meet legal or contractual obligations, providing this data is mandatory: if the data is not provided, we will not be able to manage our contractual relationship with you or meet our obligations. In all other cases, providing the requested personal information is optional.

  4. If you believe your privacy and data protection rights have been violated, you also have the right to complain to a data protection authority. The relevant authority will be the data protection authority in the country of your (i) habitual residence; (ii) place of work; or (iii) where the alleged infringement took place.

Both “personal information” and “personal data” have the same meaning in the context of this Privacy Policy.

cristal-flex.com Privacy Policy, dated 25 May 2018